Terrapin Finance Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

Contact Details

Email: team@terrapinfinance.com

What Information We Collect, Use, and Why

To Provide Services and Goods, Including Delivery:

• Names and contact details
• Purchase or account history
• Account information
• Information relating to compliments or complaints

For the Operation of Customer Accounts and Guarantees:

• Names and contact details
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

For Service Updates or Marketing Purposes:

• Names and contact details
• Marketing preferences

For Dealing with Queries, Complaints, or Claims:

• Names and contact details
• Account information
• Purchase or service history
• Relevant information from previous investigations
• Customer or client accounts and records

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find more about lawful bases on the ICO’s website.

Your Data Protection Rights

• Your right of access
  You have the right to ask us for copies of your personal information and other details, such as its sources or recipients.

• Your right to rectification
  You have the right to ask us to correct or delete inaccurate or incomplete personal information.

• Your right to erasure
  You have the right to ask us to delete your personal information.

• Your right to restriction of processing
  You can ask us to limit how we use your personal information.

• Your right to object to processing
  You can object to the processing of your personal data.

• Your right to data portability
  You can ask us to transfer your personal information to another organisation or to you.

• Your right to withdraw consent
  If we rely on consent as our lawful basis, you can withdraw your consent at any time.

We will respond to requests within one month.
To make a data protection rights request, contact us using the details at the top of this notice.

Our Lawful Bases for Collecting and Using Personal Information

To Provide Services and Goods:

Lawful Basis: Contract
We must collect or use the information to enter into or carry out a contract with you.
All data protection rights may apply except the right to object.

For the Operation of Customer Accounts and Guarantees:

Lawful Basis: Contract
We must collect or use the information to enter into or carry out a contract with you.
All data protection rights may apply except the right to object.

For Service Updates or Marketing Purposes:

Lawful Basis: Contract
We must collect or use the information to enter into or carry out a contract with you.
All data protection rights may apply except the right to object.

For Dealing with Queries, Complaints, or Claims:

Lawful Basis: Contract
We must collect or use the information to enter into or carry out a contract with you.
All data protection rights may apply except the right to object.

Where We Get Personal Information From

• Directly from you.

How Long We Keep Information

• We keep information on inactive accounts for up to 2 years.

How to Complain

If you have concerns about how we use your personal data, you can complain to us using the contact details at the top of this notice.

If you remain unhappy after raising a complaint, you can also complain to the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

Last Updated: 2024-12-20